Refund and Return Policy

Refund and Return Policy

Last updated: [DATE]

At BrandingTick, every product is custom-printed or custom-branded according to your specifications. Because of this, our refund and return policy differs from that of standard, non-customised retail products. Please read this policy carefully before placing an order.

1. Custom / Personalised Products

As our products (business cards, stamps, custom boxes, branding material, etc.) are made specifically to your design, size, and quantity, we generally do not accept returns or exchanges for buyer’s remorse or change of mind once production has started.

2. Free Proof Before Print

For applicable products, we provide a free design proof before printing begins. Please review the proof carefully — spelling, layout, colours, and sizing — and approve it only when fully satisfied. Once a proof is approved, BrandingTick is not responsible for errors that were present in and unnoticed on the approved proof.

3. Eligible Cases for Refund / Reprint

We will offer a free reprint, replacement, or refund (at our discretion) if:

• The product received is materially different from the approved proof or product description (e.g., wrong size, wrong paper stock, wrong quantity).
• The product arrives damaged or defective due to printing or manufacturing fault.
• The wrong product was shipped due to our error.

4. Reporting an Issue

• You must report any issue within 48 hours of delivery, with clear photos/videos of the product and packaging, by emailing [EMAIL] or contacting us on WhatsApp/phone.
• Claims raised after this window may not be eligible for free reprint or refund.

5. Non-Refundable Situations

• Errors in text, design, spelling, or images that were present in the customer-approved proof.
• Minor variations in colour due to differences between screen display and print output, which are within standard industry tolerance.
• Delays caused by courier/logistics partners beyond our reasonable control.
• Products damaged due to misuse after delivery.

6. Refund Method and Timeline

Approved refunds will be processed to the original payment method (or via bank transfer for COD orders) within 7–10 business days of approval. For prepaid orders, refunds may take additional time to reflect depending on your bank or payment provider.

7. Order Cancellation

Orders may be cancelled free of charge only before production has begun. Once printing/production has started, cancellation may not be possible or may be subject to a partial charge for work already completed.

8. Cash on Delivery (COD) Orders

For COD orders that are refused at the time of delivery without a valid reason under this policy, BrandingTick reserves the right to restrict COD availability for future orders from the same customer.

9. Contact Us

For any refund, return, or reprint request, please contact:

• Email: [EMAIL]
• Phone / WhatsApp: +91 98765 43210